Refund policy
Returns & Exchanges
We accept returns within 7 days of delivery.
To be eligible for a return, items must be:
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Unworn and unused
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In original condition
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With all original tags attached
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In original packaging
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Accompanied by proof of purchase
Initiating a Return
To request a return, please contact:
Include:
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Your order number
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The item(s) you wish to return
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Reason for return
If your return is approved, we will provide instructions on how and where to send your package.
Items sent back without first requesting a return will not be accepted.
Exchanges
To exchange an item, we recommend:
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Initiating a return for the original item.
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Placing a new order for the desired piece once the return is approved.
This ensures the fastest processing and availability.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If you receive a defective, damaged, or incorrect item, contact us at team@houseofthryve.com within 48 hours of receipt so we can resolve the issue promptly.
Non-Returnable Items
The following cannot be returned:
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Sale items
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Gift cards
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Custom or personalized pieces
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Items marked as final sale
If you are unsure about a product’s eligibility, please contact us before purchasing.
Refunds
Once we receive and inspect your return, we will notify you of approval.
If approved, refunds will be issued to the original payment method within 7 business days.
Please note that processing times may vary depending on your bank or card provider.
If more than 15 business days have passed since approval, contact us at team@houseofthryve.com